Servant Leadership in Southwest Airlines Essay Assignment Paper
Servant Leadership in Southwest Airlines Essay Assignment Paper
Introduction
Servant Leadership is characterized by a spirit of serving. One is expected to place the needs of others first and not to only concentrate on what’s best for an organization. Organizations which embrace servant leadership spend most of their time addressing the best interests of their customers and employees. By giving attention to others needs, an organization not only establishes authority but also likeness since it positively creates change in the lives of those directly and indirectly impacted by its operations. A perfect example of such an organization is Southwest Airlines. Servant Leadership in Southwest Airlines Essay
Southwest Airlines is a major airline industry with its headquarters in Dallas, Texas. It is considered to be the biggest low-cost carrier in the world. Southwest Airline was found the year 1967 as Air Southwest Corporation before adopting its recent name the year 1971. The airline corporation has more than 58,000 employees and takes control of more than four thousand departures on a daily basis especially during the peak season of traveling. This paper discusses how Southwest Airline implements the principles of Servant leadership in managing its employees and serving customers. A description of how the concepts of servant leadership are likely to be a source of conflict within the organization will also be provided.
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How Southwest Airlines Implements the Principles of Servant Leadership In Its Operations
For more than 50 years, Southwest Airlines has been in the transport industry and managed to stand out as a favorite airline industry for most of its clients. It is well understood how traveling can be an uncomfortable and stressful hassle, more so when the carrier being flown with is entirely accommodating. However, Southwest Airlines has managed to challenge this norm and attempts to organize its efforts to resemble a pyramid, creating a significant difference with other huge corporations in the airline industry (Cote, 2018).
Southwest Airlines prioritizes the creation of a work environment that is highly supportive and productive which guarantees employees to not only feel valued but also cared for and capable. When employees feel that they have the support of the organization that they work for, they shift all their attention to passengers and provide a customer experience that is exceptional (Cote, 2018). With a good customer experience, clients will definitely come back and progressively build a long-term relationship with Southwest Airlines.
When it comes to the process of hiring and managing employees, Southwest Airlines has embraced an all-inclusive hiring process that is characterized by integrity and openness as motivating factors. The airline industry takes the initiative to cross-train its employees to increase their skills base. This helps to ensure that, each employee at different levels can comfortably take personal responsibility to ensure that the company remains marketable, uphold high-trust relations and identify highly effective alternatives in managing transitions(Cote, 2018).Servant Leadership in Southwest Airlines Essay
When it comes to the model of its policies and operations, Southwest Airline has embraced an organizational culture that is built on trust, collaboration, listening, foresight, empowerment and ethically using power. This culture inspires loyalty through truthful and open communication with staff, respecting the balance between life and work and fostering continuous learning (Cote, 2018). As such, most of the employees in Southwest Airlines know that their voices matter and that they are able to make decisions, provide assistance to customers at the times of need and spearhead the implementation of new programs.
Commitments Made By Southwest Airlines to Stakeholders
Southwest Airlines has made a commitment to be a follower and a leader for its employees and customers. Therefore, the organization takes the responsibility to empower its employees to take action, to lead and maximize their strengths. Southwest Airlines have also committed to teamwork to actualize its mission and vision (Cote, 2018). The organization has employed more than 55,000 people. Irrespective of the number of employees it has who are spread in the entire nation, the company emphasizes on the significance of “us” over “me” and tends to align its actions and decisions on that. Therefore, even when a challenging situation arises, everyone teams up in solving it (Cote, 2018).Servant Leadership in Southwest Airlines Essay
It should also be noted that Southwest Airlines encourages the spirit of individuality, diversity, humanity, and personality amongst its employees. By encouraging each person to be himself, the organization binds interest and enthusiasm in the company and increases its interest and participation in community initiatives which promote corporate social responsibility. As a result, even surrounding community members benefit significantly from such initiatives. The organization has no hierarchy on who is more important than whom (Tanno & Banner, 2018). Therefore, every new employee mandatorily completes a 6-month introduction period where they take roles that are totally different as compared to their own. The end result is that employees manage to respect and understand every side of the business that translates to a common good. This also reaffirms the commitment of the community and stakeholders to the organization.
How the Concepts and Behaviors Associated With Servant Leadership Might Be a Source of Conflict or Create Operational Challenges within Southwest Airlines
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