Provide Options/Suggestions for improving Service design Essay Assignment Paper

Question 1 (1000 words) Based on the survey above, write a well presented report outlining key factors in Service Delivery for government agencies (extra research required). Provide three recommendations that are central for service delivery that are well substantiated with journal literature and referenced correctly. (You may use the reasons/justifications above or use your own that supports this change).
Question 2 (1000 words) Put together an e-government service delivery infrastructure proposal for a new service for an ‘’imaginary developing country’’. Provide three suggestions into integrating user needs into the service design such as customer feedback, operations review, etc, substantiated with current literature.

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Rationale
This task meets Learning Outcomes 3 & 4:

Students will:
be able to analyse the efficiency of information delivery and manage the information and Information Systems;
be able to evaluate information capability and delivery options.
Marking criteria
Criteria Standards
HD DI CR PS FL
Outlining an
analysis of the
business
operation (4 marks)
Provided a well structured presented case of
the given business operation, stating
assumptions made.
Provided a well presented case of
the given business operation, stating
assumptions made.
Provided a written case of the business operation. Provided an Overview of the business operation. Provided an inaccurate overview/case of the business operation.