Pharmacist and Prescription Filling Paper Essay Assignment Paper
Pharmacist and Prescription Filling Paper Essay Assignment Paper
Pharmacists receive information necessary to fill prescription medications by means of the telephone, fax, or through electronic transmissions. It is essential to learn when the patient would like to receive the prescription from the pharmacy in order to ensure that medications are processed in the appropriate order to maximize workflow and customer service (American Society, n.d.). The patient must be provided with a cost effective opportunity to substitute generic for name brands when appropriate. The Food and Drug Administration (FDA) provides a comprehensive list of approved generic medications that may be used to replace name brands; however, regulations are not standardized across the states. Therefore, it is critical to adhere to the list specific to the relevant state. It is important to note that there are instances in which the prescriber does not allow or make available a generic alternative. Processing steps do vary as a product of the software utilized by various pharmacies. After a computer order entry has been scanned into the system, the hard copy is routinely and readily available for access as prescriptions are filled and refilled (American Society, n.d.).
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Clarifications
Clarifications are required when third party rejections prevent pharmacists from filling prescriptions (American Society, n.d.). Instances in which claims are rejected present time-consuming clarifications; however, this process is critical to customer service. Rejections typically occur when the patient’s identification number is missing or cannot be validated. Rejections may also occur when patients attempt to refill prescriptions before the allowable date. Moreover, when the limits of the prescription plan have been exceeded, a rejection will be generated. When a requirement for prior authorization has not been met, the fill or refill will also be denied (American Society, n.d.). Pharmacist and Prescription Filling Paper
