NURS 6025 Patient Satisfaction Assignment Essay Paper
NURS 6025 Patient Satisfaction Assignment Essay Paper
Patient satisfaction surveys are essential tools that nursing staff must reflect on and improve. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) help hospital compare itself to other hospitals so that they can better themselves. Since some of Medicare reimbursement is based on patient satisfaction surveys (Carta, 2018), it is vital that the unit keeps their numbers at or above national benchmark patient satisfaction scores.
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This unit has worked toward improving their patient satisfaction scores in regards to pain and has been successful according to the run chart. Since May of 2015, the line graph has consecutively increased multiple times which according to Spath (2013), indicates that the upward trend will more than likely continue. The results of this upward trend are from the unit quality improvement tools of training, education, and pain assessment tools. There was effective education given on pain management on 4/1/14, a journal created for pain management on 8/2/14, and on 8/30/15 training on how to teach your patient about pain management. These were all useful tools to keep the satisfaction scores increasing. According to Well, Pasero, and McCaffery (2008) education on pain management helps to prevent the under treating of pain, nurses being educated in evidence-based treatments and reviewing the pain management data of the unit, like this unit did on 1/15/2015 also helps to increase patient satisfaction scores in regards to pain.
