Leadership Organization at The Harm Reduction Services

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Leadership Organization at The Harm Reduction Services essay assignment

Assignment Details

Informational Interview:  The purpose of the organization interview is for you to gain an understanding of the complete range of services that the organization provides, the population the organization serves, and the organizational structure; as well as the leadership journey of your preceptor.  This is a structured interview.  You will be interviewing your preceptor for this initial Informational Interview, and focus on the leadership journey for additional informational interviews with leaders in other areas of interest.  If there is an orientation for new staff or volunteers available for you to attend in addition to your department orientation with your preceptor, many of the questions from this initial questionnaire may be answered at that time.  If several students are at the same site, please try to coordinate the scheduling of an interview with the program director.  Upload a summary of each informational interview to Canvas ,and attach the questions and answers to your typed summary by the due date in our syllabus; refer to our course syllabus for additional details.  Your papers should be uploaded to your ePortfolio.

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STRUCTURED INTERVIEW FORMAT:

Your Name:

Name of Preceptor/Supervisor Interviewed:

Title of Preceptor/Supervisor Interviewed: Director of Quality Management

Date of Informational Interview:

1. Describe your agency, its purpose and rationale, history and funding sources. What is the specific population served?  What is the general service area, in terms of geography (e.g., Milwaukee county, Southeastern Wisconsin, etc.)?  How many persons are served each year, on average?  Also include a physical description of the building and location.

1. 1. Advocate Aurora Health Care is a large not-for-profit organization serving patients from southern Illinois up beyond Green Bay, WI. The organization consists of 27 hospitals and many clinics. In 2019, I believe, we served just under 1 million unique patients. Sinai Medical Center is the last standing downtown hospital in Milwaukee. In 2019- 60,000 patients were seen in our ED, about 2300 babies were born and our outpatient volume hit near record highs. Aurora Sinai’s campus sits on 12^th and State and consists of a main hospital building, a physician’s office space, research institute, administrative building and an additional outpatient building.

2. Describe your role in the agency. (Obtain an organizational chart,or create one yourself.)

1. 1. See the organization chart shared earlier for the greater picture. At Sinai specifically, my role rolls up to the Chief Medical Officer (CMO) at the hospital. My key function is to assure the hospital is complying to with federal regulations (set forth by CMS) and maintain high quality care delivery. This is obviously rather summarized, but it provides a broad overview.

3. Evaluate your agency or department/area in terms of its stated goals. In your opinion, how is the agency/department functioning and are its stated goals being met?

1. 1. Healthcare is changing, constantly. Thus, goals are always moving targets. As we improve, the targets stretch. Our hospital, overall, performs well in quality metrics. Historically, we have performed well in our value-based purchasing, earning supplemental repayment; however, in the past we have also received penalties for hospital-acquired conditions. Regardless of where we are current state, we are always moving forward and continuing to improve.

4. What goals do you have personally, that relate to health care administration or leadership?

1. 1. My job as a leader in healthcare is to do what I can to keep every single patient at my hospitals safe. As a leader, in general, it is my job to grow my people- meaning give them the tools to do the jobs well while also assuring I am challenging them and helping them develop professional.

5. What is your leadership style?

1. 1. I would say that my style is transformational and participative. I feel as a leader, I need to know my team and provide assignments based on their skills. Part of knowing the team is truly understanding what keeps them engaged and happy at work. While I fully trust my team to do what is right, they also understand that I will step in should they not be meeting goals, etc.

6. What motivates you?

1. 1. Making healthcare safer. Too many people come into the hospital and either experience an error, get an infection, have an adverse event- the list goes on. I want to make my hospitals a place that I would happily receive care or send my family/friends for care.

7. Describe your own leadership journey. What was your work experience and community involvement prior to your current role, and what do you recommend regarding grad school?

1. 1. I received my Bachelor’s of Science in Nursing degree in December 2008. While I was in school, I was working in the PICU (pediatric intensive care unit) at Children’s Hospital of WI, and continued to do so after graduation. In August 2010, I took an additional job in the ED at Aurora St. Luke’s South Shore. November 2013 I decided to make the big leap away from the bedside when I accepted a Nurse Educator position in the ED at Aurora Sinai. As the educator I worked hard to improve the flow through the department, the care of our stroke patients and rolled out the sepsis bundle. In doing so, I discovered my love of process improvement and leadership. I have been in my current role since July 2016. I graduated with my Master’s of Science in Nursing, Systems Leadership and Healthcare Quality in December 2018. I found graduate to school to be incredibly valuable. Unlike undergrad, you are learning aside kindred spirits. These are people who have been, and are going similar places you are professionally. I found that the experiential learning from this was absolutely invaluable. More practically, in my career trajectory, a Master’s degree was going to eventually be needed to progress!

8. What is your vision for your agency, department/area, and the impact of health care policy?

1. 1. To quote our CEO Jim, “to be a safe enterprise, always”. One of the great things about our merger is that we now have a seat at the table to truly help influence policy. Our system’s chief nurse is the president of the American Nurses’ Association and other key leaders hold similar roles in their respective discipline.

9. What do you enjoy most about your role, and what do you consider to be your greatest challenge?

1. 1. Hands down, the greatest challenge are threats to reimbursement. You cannot deliver care, without funding. Additionally challenging, is how much patients’ behaviors and choices influence their outcomes, thus putting an organization’s outcome data at risk. There is only so much within our “zone of control”. I love that most days, I have no idea what I might encounter that day. I love that it is different every day. It keeps me interested and on my toes.

10. Do you recommend joining any specific professional associations, and what advice do you have for future health care administrators?

1. 1. READ- anything and everything. Listen to the news, the radio, podcasts- whatever! However, be sure that it is a valid source. As far as joining an association, I think it all depends on the person. I am part of a couple different organizations. I primarily participate by reading their publications, as that is all time permits. As my family ages more, and time allows, I envision getting more involved.

11. Other:  Based on class work and your own interests, you will develop a set of 2-3 additional questions to learn more about the organization and/or leader interviewed.  Ask your preceptor to help you make contacts and schedule additional informational interviews in areas of interest to you personally.  During your 2^ndand 3^rd informational interviews, adapt the questions as needed to gain the most personally.

What do you like best about your job?

What kind of training and experience would you recommend?

FINAL NOTE:  Remember to close the interview by expressing your appreciation for the interviewee’s time and for sharing their insights and personal leadership journey.  Summarize your interview responses briefly, and upload the summary to Canvas along with the actual questions and answers from your interview.  Link to your ePortfolio.