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Communication management and account control essay assignment
“Fix the Front Desk!”
Part 1
The managing partner of your practice, Dr. Medix, enters your office as the practice administrator with a patient he has just seen, Ms. Moneymaker. The doctor tells you that his patient has a complaint.
She begins…..
“Your front desk staff is a disgrace. When I call for an appointment, the phone rings and rings. When someone does answer, I barely get a hello. It always takes them a lot of time to find an available appointment for me. When I do arrive, they never get my demographic and insurance information correctly. And, I always have to ask them to collect my co-pay.”
Dr. Medix glares and you and says….
“I want a plan on my desk by next Monday which will tell me how you will fix this.”
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Assignment: How will you approach and resolve this issue? Include how communications will take place with:
- The front desk supervisor
- The front desk staff
- Moneymaker
- Medix
Part 2
“Where is the Money?”
You have just completed your first six months as front desk supervisor, and are feeling pretty good about yourself, until the practice administrator arrives at your office on Friday morning, and says:
“The practice CPA just completed an audit, and said we have a real problem at the front desk. We are collecting only about 60% of the over the counter money that we should be. He says we have no internal controls for account for this money.”
Assignment: “I want to have a plan on my desk the first thing Monday morning, which shows me that you understand the problem, and have a plan to solve it!” Include internal controls you will put into place.
Part 3
Choose one of the Capko chapters from this week…
Chapter 3…”The Perfect Receptionist” or….Chapter 2, “Appointment Schedule”
Choose three key points from your article which will help you become a better practice administrator
